Google Calendar, now on the phone too

The diary the whole team already uses stays the only one. heydiga checks the free slots before promising anything and writes the appointment in before hanging up.

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The diary is up to date; the phone never looks at it

Google Calendar knows exactly when you are free. The trouble is that whoever picks up the phone cannot always check it.

Today

Whoever answers offers a time from memory and then finds out it was already taken.
The appointment goes on a note and somebody moves it to the calendar later. Or forgets to.
Two people take two calls and give the same time to two different customers.

With heydiga

It reads the calendar before saying anything and only offers slots that genuinely exist.
It is written into Google Calendar before hanging up, with the reason and the caller's number.
It takes the slot there and then, so the second call no longer sees it free.

What it reads and what it writes

The connection runs both ways: heydiga checks the diary before promising a time and writes to it the moment it is agreed.

Reads from Google Calendar

Free slots and hours already taken.
Opening hours, bank holidays and closures.
The calendar of each person on the team.
How long each kind of appointment usually runs.

Writes to Google Calendar

The new appointment, in the diary of whoever will take it.
Name, phone number and reason for the call.
Changes of time and cancellations.
A summary of the call inside the appointment itself.

Fifteen minutes and it is done

No new diary, no technical help and without moving a single appointment you already have.

Access is authorised

From your own Google account, with a permission you can revoke whenever you like.

The calendars are chosen

Which ones heydiga may read and which one it writes to. It never sees the rest.

The phone is diverted

And appointments start appearing in the same diary as always, on their own.

Anyone who keeps their diary in Google Calendar gets this

Every business has its own casuistry, with its own day to day, its own integrations and its own questions.

Hair and beauty salons

Services of very different lengths: nobody knows whether a colour fits the gap that is left.

It works out how long the service really takes before booking it.

Barbershops

High volume, low ticket and customers who call having never booked before.

It answers fast and gives a same-day slot, without stopping the clippers.

Beauty clinics

A long treatment list and a lot of price questions before anyone commits.

It explains each treatment and closes the booking on the same call.

Nail and lash salons

Short, back-to-back appointments: a slot once lost is never filled again.

It fits the booking into the first slot available and flags cancellations.

Spas and massage centres

Nobody can pick up the phone during a treatment.

It answers while the room is busy, couples' bookings and packages included.

Laser hair removal and body treatments

Sold by sessions: a lot of questions up front and a lot of follow-up between appointments.

It settles the questions about the treatment and remembers every session in the package.

Restaurants that take bookings

The calls arrive right at peak time, when the team is serving.

It handles sittings, rooms and groups without anyone putting the tray down.

Restaurant groups and chains

One number for many sites and no consolidated data.

It routes each call to its site and gathers what happens across all of them.

Delivery and takeaway

The order comes in by phone and has to be taken in full, fast and with no mistakes.

It takes the whole order, repeats it back to confirm and sends it to the kitchen.

Bars and cafés

Few bookings and a lot of questions: hours, terrace, whether the kitchen is open at that time.

It answers instantly and lets the team serve without interruptions.

Catering and events

The call is not a booking, it is a quote that has to be taken properly.

It captures covers, date, menu and contact, and hands it to the salesperson.

Hotel restaurants

Resident guests and outside diners, with different rules and different hours.

It tells them apart and applies the terms that belong to each.

Independent multi-brand garages

Bookings, quotes and vehicle status all come in on the same number.

It tells the three apart and handles each one its own way.

Franchised dealerships

Sales and aftersales share a switchboard, and the sales lead is lost between appointments.

It separates the sales lead from the workshop booking and routes it to the right team.

Body and paint shops

Almost everything goes through an assessment and an insurer: long calls with a lot to write down.

It takes registration, claim, insurer and assessor without getting them wrong.

Tyres and fast-fit maintenance

High volume and low ticket: what matters is giving them a slot today.

It answers fast and fits the booking into the first free slot.

Motorcycle dealers and workshops

A sharply seasonal trade and customers who ask a lot before committing.

It absorbs the spring peak and answers on models, lead times and prices.

Vehicle rental and fleets

Availability and incidents that arrive outside office hours.

It always answers, settles the incident or escalates it to whoever is on call.

Dental practices

Every no-show leaves a chair idle, and that hour is never recovered.

It confirms the day before and fills the slot from the waiting list.

Physiotherapy and rehab

Treatment runs over several sessions and the patient drops out halfway.

It books the whole course and remembers every session until discharge.

Aesthetic medicine clinics

A long cycle: first they ask, then they are assessed, then they book.

It settles the treatment questions and books the consultation on the same call.

Psychology and therapy

The first call is a delicate one and cannot go unanswered.

It answers discreetly and, if a person is needed, hands over right away.

Pharmacies

The counter is full and the phone never stops.

It answers on hours and on-call rotas, and leaves the order written down.

Veterinary practices

Emergencies mixed in with routine bookings on the same phone.

It tells apart what cannot wait and passes it straight to the team.

Estate agencies

The team is out on viewings and the lead goes cold in an empty office.

It qualifies the enquirer and books the viewing before they call another agency.

Property managers

A high volume of owners asking the same thing, especially after something breaks.

It gives the status of every case and escalates only what is new.

Holiday rentals and short lets

Guests calling at any hour and in several languages.

It sorts check-in, house rules and issues at three in the morning, in their language.

Developers and new builds

Campaigns concentrate peaks of calls: unanswered, the spend is wasted.

It absorbs the whole peak and leaves every lead qualified for the sales team.

Long-term lettings

A lot of calls that do not meet the criteria and eat up the team.

It filters income, guarantor and term before arranging any viewing.

Coliving and student housing

Extreme seasonality and families calling from other countries.

It holds the seasonal peak and answers in each family's own language.

What changes with the diary answering the phone

The same diary as always, with the phone answered.

70%

7 out of 10 bookings are closed end to end without anyone on the team stepping in.

45s

How long it takes to give an appointment, from the phone ringing to the calendar entry.

40%

4 out of 10 bookings come in outside opening hours.

Patients no longer drop out halfway through treatment. Every session is reminded.

Physiotherapy centre · Bilbao

Anyone who called on a Sunday used to go to another agency. Now they have a viewing booked for Monday.

Agency with 4 offices · Costa del Sol

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with heydiga.

Rough figures for a business:

430 calls a month, 1.8 min each on average.
€183 average spend per customer.

Calls a month430

Average spend per customer€183

Calls that go unanswered today30 %

Money lost every month

€9,516

€114,192 a year

129

unanswered calls a month

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 56 times what it costs.

Get that money back

What people ask before giving access to the diary

The five questions of somebody who already has their diary set up and does not want anybody making a mess of it.

Can heydiga see my whole Google Calendar?

No, heydiga only sees the Google Calendar calendars the business points it to when connecting it, and the one it writes to is chosen too; personal calendars and any others stay out. Access is authorised from the Google account itself and is a permission that can be revoked from that same account at any time.

What if the team keeps writing appointments into Google Calendar by hand?

That is fine: heydiga reads everything in Google Calendar, whoever wrote it, and never offers a time that is already taken. It also takes the slot the moment it gives the appointment, so if two calls ask for the same time, the second one no longer sees it free.

Can heydiga move or delete appointments that already exist in Google Calendar?

heydiga only moves or cancels the Google Calendar appointments it has handled by phone, and always leaves a record of the change. It does not touch the ones written in by someone on the team. Every appointment it creates includes the caller's name, phone number and reason, and a summary of the call inside the appointment itself.

Does it work if each professional has their own Google Calendar?

Yes, heydiga connects one Google Calendar per professional and writes each appointment into the calendar of whoever will take it. It reads each team member's calendar, the opening hours, bank holidays, annual leave and how long each type of appointment lasts, so it only offers slots that genuinely exist.

Does heydiga work with Google Workspace and with a regular Google account?

heydiga works with Google Calendar on both Google Workspace and a regular Google account. The only thing that changes is who authorises access: on Workspace it is usually the administrator. Either way the connection takes about fifteen minutes, with nothing to install and without moving any of the existing appointments.

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