Answer every call and message

digamotor is heydiga's product for automotive: independent garages, franchised dealerships, body and paint shops, tyre and fast-fit centres, motorcycles, and vehicle and fleet rental. It answers the business's phone and WhatsApp 24/7, books workshop appointments to the real workload, reports on the state of the car and collects the details of anyone calling about a vehicle.

Yes, digamotor asks what the workshop needs to book the slot properly (vehicle, reason for the visit and whether the customer is leaving the car or waiting) and books according to the workshop's real workload. Each job takes its own time, whether it is an oil change, brakes or a pre-MOT check, so it never gives an appointment the workshop cannot handle.

digamotor answers them on the spot, which is what decides whether the lead converts. When someone calls about an advertised vehicle, it gives the information the business has loaded, takes the model, budget and timing, and books the visit or leaves the qualified lead in the CRM, such as HubSpot, Salesforce or Pipedrive. One in four sales leads comes in outside the dealership's opening hours.

digamotor can prioritise calls from insurers, fleet managers and suppliers. Their usual numbers are flagged so they skip the customer-facing flow and go straight to the person who handles those cases. That way the insurer's calls and the owner's calls take separate routes and do not get mixed up with workshop bookings.

Yes, digamotor works with a switchboard and with several sites, with specific configuration. Each site can have its own line and opening hours, or share a single number that routes every call to the right garage or dealership. Routing within a group or through a switchboard with a phone menu is defined before going live, because every network has it set up its own way. The plans section shows which plan includes bookings across sites.

Yes, the digamotor dashboard shows the calls answered, how many appointments were generated and what customers were asking for, with the transcript of each call. It is the way to see how much of what is lost today through unanswered calls was real business, in both workshop bookings and sales leads.

Yes, digamotor tells them on the spot: connected to the workshop software, such as Quiter or TallerGP, it recognises the customer by their registration, checks the work order and tells them what stage it is at and when the car is due to be handed back. Four in ten calls to a garage are just for that. The plans section shows which plans include the connection to the workshop software.

digamotor gives prices and lead times for anything on the workshop's price list, such as a service by model and mileage. Anything that needs a diagnosis it does not improvise: it takes the registration, the symptom and the contact details, and passes them to the workshop or books an appointment so that a person can do the quote.

Yes, and in automotive that is the norm: workshop bookings, opening-hours questions and people interested in a car all come in on the same number. digamotor identifies what each caller wants, books whatever can be booked and passes the sales lead to the salesperson with the details already collected.

Yes. As well as answering calls, digamotor calls or messages to say the car is ready for collection, confirm the next day's appointment, remind customers of a service that is due or follow up after a repair.

heydiga speaks in a voice so natural that many customers would struggle to tell the difference: it understands interruptions, replies in real time and uses no menus or "press 1". Even so, it introduces itself as a virtual assistant from the very start, as the EU AI Act requires. And if the customer would rather speak to someone on the team, it passes the call on.

Nothing needs to change to use heydiga. The business keeps its phone number and its management software: heydiga connects to the calendar or CRM it already uses to check and create appointments, tickets or orders, and if it uses none, heydiga provides one. Each business decides which calls to divert: all of them, after-hours calls or only the ones it cannot get to.

Customers message the business on WhatsApp and heydiga replies just as it does on the phone: it checks the free slots, confirms the appointment and creates it in the calendar. It uses the same information as the voice agent and does not duplicate appointments between the two channels, so it makes no difference whether the customer calls or writes. The plans section shows how to add the WhatsApp channel to each plan.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.