Timp, now on the phone too

It handles classes, sessions and packages, with capacity control. heydiga answers the calls and the WhatsApp messages Timp does not pick up, and writes into Timp before hanging up.

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Places fill themselves; questions do not

Timp runs the classes, the capacities and the packages. But before booking, people ask, and asking means calling.

Today

Whoever wants to know if there is a place left in the seven o'clock session calls, because opening the app to look is more effort.
A last-minute drop-out leaves a place free and nobody has time to offer it.
They ask how many sessions are left on their package and somebody has to look it up with the client waiting.

With digalook

It checks the real capacity in Timp and tells them whether there is room, in the same call.
It alerts whoever is on the waiting list and fills it again before the session starts.
It reads the package in Timp, answers and, if it is nearly used up, offers to renew it.

What it reads and what it writes

The connection runs both ways: digalook checks Timp before promising anything and writes into Timp the moment it closes.

Reads from Timp

Places available in each class or session.
Timetables, professionals and rooms.
Active packages and each client's remaining sessions.
The waiting list for full sessions.

Writes into Timp

Sign-ups to the session, respecting capacity.
Session changes and cancellations.
Additions to and removals from the waiting list.
Call notes in the client's record.

Fifteen minutes and it is done

Nothing to install, no technical help and no touching the timetables you already have set up in Timp.

You authorise access

From the Timp account itself, with a permission you can revoke whenever you like.

digalook reads the session grid

Classes, capacities, rooms, packages and timetables. Nothing has to be loaded by hand.

You divert the phone

And it starts answering and booking places on the same grid as always.

If you have Timp, you have this

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Hair and beauty salons

Services of very different lengths: nobody knows whether a colour fits the gap that is left.

It works out how long the service really takes before booking it.

Barbershops

High volume, low ticket and customers who call having never booked before.

It answers fast and gives a same-day slot, without stopping the clippers.

Beauty clinics

A long treatment list and a lot of price questions before anyone commits.

It explains each treatment and closes the booking on the same call.

Nail and lash salons

Short, back-to-back appointments: a slot once lost is never filled again.

It fits the booking into the first slot available and flags cancellations.

Spas and massage centres

Nobody can pick up the phone during a treatment.

It answers while the room is busy, couples' bookings and packages included.

Laser hair removal and body treatments

Sold by sessions: a lot of questions up front and a lot of follow-up between appointments.

It settles the questions about the treatment and remembers every session in the package.

What changes in a centre with Timp

The same session grid, with the phone answered.

70%

7 out of 10 bookings are closed end to end without anyone on the team stepping in.

15%

The appointments that fall through each month and leave a slot nobody fills.

70%

7 out of 10 freed slots get taken again if they are offered in time.

What surprised us most was how many people book at ten at night.

Laser hair removal centre · Valencia

It confirms the day before and another client takes the slots that fall through. That hour used to be simply lost.

Beauty centre · Milan

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digalook.

Rough figures for a salon:

350 calls a month, 1.5 min each on average.
€35 average spend per customer.

Calls a month350

Average spend per customer€35

Calls that go unanswered today30 %

Money lost every month

€1,470

€17,640 a year

105

unanswered calls a month

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 9 times what it costs.

Get that money back

What everyone on Timp asks

The five questions of someone who already runs their classes and just wants to know whether this fits.

Does it replace Timp?

No: Timp still runs the classes, sessions, capacities and packages, and digalook, heydiga's AI receptionist, is the one who answers the phone and books places in it. Every sign-up, session change or cancellation is written into Timp before hanging up, on the same session grid as always.

Can it go over a session's capacity in Timp?

No. digalook checks the free places in each class or session in Timp at the moment of the call and never gives out a place that does not exist. Whoever calls to ask whether there is room in the seven o'clock session gets the answer on the same call, and sign-ups are written into Timp within capacity.

Does it manage the Timp waiting list?

Yes. digalook adds whoever misses out on a place to the Timp waiting list and, when someone cancels, alerts the person waiting so the session fills up again before it starts. Additions to and removals from the list are written into Timp. The plans section shows which plans include waiting-list management.

Does it know how many sessions a client has left?

Yes. digalook reads each client's active packages and remaining sessions in Timp and tells them over the phone, without anyone having to look it up while the client waits. If the package is about to run out, it offers to renew it on the same call.

And if I swap Timp for other software one day?

digalook connects to the new software and reads classes, capacities, rooms and timetables again, without loading anything by hand. Clients keep calling the same number to ask whether there is room, and the answer now comes from the new grid. The permission granted in Timp can be revoked from the account itself at any time.

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