It answers every call and every message

Yes, heydiga books the appointment without going into the reason for it: it does not ask about the problem, does not ask for details and does not make the patient explain anything over the phone. It takes the minimum needed to book and leaves the rest for the session with the practitioner. The practice defines the tone, and it is set up with care, because the first call is the most delicate one.

It does not try to handle it. heydiga is set up to identify those calls and pass them straight away to the person or service the practice specifies, at any hour, without keeping the caller in the conversation.

Yes, heydiga answers the first call to a psychology practice when it comes in, at night and at the weekend too, explains how the process works and books the appointment. That call is hard to make and, if nobody answers, it is often never made again: half of first-time callers never try again.

Yes, heydiga books both, each with its own length and with the link or the room the practice has defined. It also answers the questions that come in before the first appointment, such as the price of a session, how long it lasts or whether it can be done online or in person, with the information the practice has given it.

Yes, heydiga respects each practitioner's diary and speciality, and books with the right person according to the criteria the centre has defined. Nobody has to pick up the phone during a session: the agent answers outside and the appointment goes into the therapist's diary all the same.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

Yes, heydiga transfers the call to a person when needed, along with what has been said so far, so the customer does not have to repeat it. The business decides which number or extension it goes to and in which cases: when the customer asks, complaints, sensitive matters or any other case it defines.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.