It answers every call and every message

heydiga explains what the clinic has defined: what the treatment involves, how long the process usually takes, what the assessment consultation includes or how much recovery time there is. It does not judge whether a treatment suits someone: that is what the consultation is for, and that is why it books the appointment. It explains at any hour, and four enquiries in ten come in with the clinic closed.

heydiga treats them as the way in that they are: it notes what the patient is interested in, books them with the right practitioner under the clinic's rules and leaves the context of the conversation so the consultation does not start from scratch. It settles the questions and books the assessment on the same call, while the interest is still hot.

Yes, heydiga contacts the patient for the follow-up review or the next session in a course, on the schedule the clinic defines, and books the appointment. It also reminds patients of top-ups and maintenance at each treatment's interval, which is where most patients drift away, and gets back in touch with those who stopped at the assessment and went no further.

Yes, heydiga gives the price of the treatments the clinic has at a fixed rate, using the information it has been given and without improvising. Anything that depends on a medical assessment it does not settle over the phone: it explains this and books the assessment consultation so the practitioner can give the price.

Yes, heydiga notes the treatment the caller is interested in, how urgent it is for them and how they prefer to be contacted, and leaves the lead qualified for the sales team, who call knowing what it is about. It works for the lead who comes from Instagram and calls when nobody can take it, out of hours too.

heydiga does both. As well as answering incoming calls, it calls to confirm appointments, win back inactive customers, let people know something is ready or follow up after a visit.

heydiga does not improvise: it never makes up a price, an opening time or an appointment. When a question falls outside what it has been given, it says so and transfers the call to the business's team or takes a message, which arrives straight away. Everything it could not resolve is logged and helps widen what it can handle.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.

heydiga speaks 50 languages and detects the caller's language to reply in it. If the customer switches language mid-conversation, heydiga switches with them, without the business having to configure anything or pass the call to anyone.