It answers every call and every message

Yes. heydiga is useful even if the bar does not take bookings, because most of its calls are not bookings: opening hours, whether there is a terrace or wifi, whether they are showing the match, whether dogs are allowed, whether there is a set lunch or how to get there. It answers all of that without anyone leaving the bar and, if the bar wants, books for groups only.

heydiga takes the full request (numbers, day, time, area, occasion and whether they want a set menu) and checks capacity. If the bar allows it, the booking is made on the same call; if something needs deciding, the request reaches the bar ready to close. A celebration for twenty is too much money to lose because nobody picked up the phone on a Tuesday morning.

Yes. For a bar with nothing set up, heydiga answers the calls, replies with what the bar has set and keeps messages and requests organised, without forcing it to install a platform first. If the bar wants to take bookings, heydiga gives it a diary; if it already uses a table manager, it works on that instead of replacing it.

Yes. heydiga answers with the hours the bar has loaded for each day of the week, including bank holidays and holiday closures, and also says whether the kitchen is open at that time. It is one of the most repeated questions and, without heydiga, someone has to leave the coffee machine to answer it.

Yes. heydiga tells callers the set lunch if the bar keeps it updated, and it is the most repeated question at lunchtime. It can also send the menu on WhatsApp during the call, so the customer has it to hand without anyone reading it out. The plans section shows which plans include sending the menu.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

heydiga does not improvise: it never makes up a price, an opening time or an appointment. When a question falls outside what it has been given, it says so and transfers the call to the business's team or takes a message, which arrives straight away. Everything it could not resolve is logged and helps widen what it can handle.

Nothing needs to change to use heydiga. The business keeps its phone number and its management software: heydiga connects to the calendar or CRM it already uses to check and create appointments, tickets or orders, and if it uses none, heydiga provides one. Each business decides which calls to divert: all of them, after-hours calls or only the ones it cannot get to.

Customers message the business on WhatsApp and heydiga replies just as it does on the phone: it checks the free slots, confirms the appointment and creates it in the calendar. It uses the same information as the voice agent and does not duplicate appointments between the two channels, so it makes no difference whether the customer calls or writes. The plans section shows how to add the WhatsApp channel to each plan.