It answers every call and every message

Yes, when heydiga is connected to the centre's inventory: it takes the exact size and the vehicle, checks stock and answers there and then. If the size is not in stock, it gives the delivery lead time rather than losing the customer. If the centre's software cannot be connected, heydiga takes the size and the team confirms. The plans section shows which plans include integration with the sector's software.

Yes, and that is when heydiga shows most. During seasonal changeovers and on days of bad weather the phone goes wild and calls end up queuing. heydiga answers several at once, books appointments and organises the incoming work, so the peak does not turn into customers who hear the engaged tone and hang up.

heydiga explains how the business works (by appointment, without one or first come, first served), gives the opening hours and the times with the shortest wait, and books if the customer prefers. It is the most frequent call and the one least worth interrupting someone under a car for. If someone calls with a puncture while the centre is closed, it gives them the first slot the next day.

Yes. heydiga answers with the centre's prices by size and brand, with fitting and balancing included if the business sets it up that way. Size, brand and price are always the same three questions, and heydiga answers them without anyone putting the impact wrench down. If the customer wants, they hang up with the appointment booked.

Yes. heydiga gives appointments against the ramps free in each time slot, so it never books more work than the centre can handle or promises times that do not exist. With high volume and low ticket, what matters is giving a slot today, and heydiga fits the appointment into the first free slot of the day.

Yes. heydiga also books oil changes, brakes, air conditioning or pre-MOT checks, each service with its own duration, so the diary reflects what each job really takes. It gives the information the centre has loaded on each service and puts the appointment in the right slot.

Yes. heydiga answers several calls at once, with no queues and no engaged tone, so at peak times no customer is left waiting or hangs up. The plans section shows how many simultaneous calls each plan includes.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

With heydiga, fewer missed calls mean more appointments, and fewer no-shows mean more slots filled. In the businesses already using it, more than 80% of what comes in is resolved without passing the call to anyone, so the team stops interrupting its work and focuses on the customer in front of it. The dashboard shows the calls answered, the appointments generated and what customers were asking for, so the return can be measured.