Witei, now on the phone too

It creates the contact, assigns it to the property's agent and books the viewing. heydiga answers the calls and the WhatsApp messages Witei does not pick up, and writes into Witei before hanging up.

Talk to us

The contact arrives late and with no owner

Witei organises the portfolio and the team. What decides whether an enquirer becomes a viewing is how fast somebody picks up the phone.

Today

A call comes in about a flat and the agent who handles it is out. The contact ends up with no owner.
A good listing brings fifty calls in a day and the line is permanently engaged.
The viewing is agreed out loud and then has to be typed into the diary by hand.

With digaliving

It creates the contact in Witei and assigns it to the property's agent, with everything that was said.
It takes several at once, qualifies each one and leaves them shared out by agent.
It books it straight into Witei, in the assigned agent's free slot.

What it reads and what it writes

The connection runs both ways: digaliving checks Witei before promising anything and writes into Witei as soon as it hangs up.

Reads from Witei

The property portfolio with its status and its price.
The agent assigned to each property.
The team's viewing diary.
Whether the caller is already in the contact base.

Writes into Witei

A new contact assigned to the right agent.
A viewing booked in the free slot.
Interest recorded against the property asked about.
The transcript and a summary of the call.

Fifteen minutes and it is done

Nothing to install, no technical help and no touching the portfolio or the allocation you already have in Witei.

You authorise access

From the Witei account itself, with a permission you can revoke whenever you like.

digaliving reads the agency

Properties, agents, diaries and assignment rules. Nothing has to be loaded by hand.

You divert the phone

And every call ends up as a contact with an owner and a viewing.

If you have Witei, you have this

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Estate agencies

The team is out on viewings and the lead goes cold in an empty office.

It qualifies the enquirer and books the viewing before they call another agency.

Property managers

A high volume of owners asking the same thing, especially after something breaks.

It gives the status of every case and escalates only what is new.

Holiday rentals and short lets

Guests calling at any hour and in several languages.

It sorts check-in, house rules and issues at three in the morning, in their language.

Developers and new builds

Campaigns concentrate peaks of calls: unanswered, the spend is wasted.

It absorbs the whole peak and leaves every lead qualified for the sales team.

Long-term lettings

A lot of calls that do not meet the criteria and eat up the team.

It filters income, guarantor and term before arranging any viewing.

Coliving and student housing

Extreme seasonality and families calling from other countries.

It holds the seasonal peak and answers in each family's own language.

What changes in an agency with Witei

The same allocation as always, with the phone answered on the first ring.

5 min

After five minutes without an answer, a lead goes cold and calls somewhere else.

100%

Leads that reach the team with budget, timing and reason already asked.

100%

Calls that leave a transcript, a reason for hanging up and a duration.

A good listing brings fifty calls in a day. All of them are answered and the viewings book themselves.

Letting agency · Barcelona

People call us in three languages and from other countries. It answers all of them and books the viewing without us being there.

Estate agency · Lisbon

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digaliving.

Rough figures for an agency:

300 calls a month, 2.5 min each on average.
€450 average spend per customer.

Calls a month300

Average spend per customer€450

Calls that go unanswered today30 %

Money lost every month

€16,200

€194,400 a year

unanswered calls a month

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 96 times what it costs.

Get that money back

What everyone on Witei asks

The five questions of someone whose team is already organised and who just wants to know whether this fits.

Does digaliving replace Witei?

digaliving does not replace Witei: Witei is still the agency's CRM, with its portfolio and its team, and digaliving is the one who answers the phone and WhatsApp and leaves the contact inside it. It takes several calls at once, qualifies each one, creates the contact in Witei and books the viewing before hanging up.

Does digaliving respect how agents are allocated in Witei?

Yes, digaliving assigns each new contact to the agent handling that property in Witei, following the agency's assignment rules. That way no contact is left without an owner when the agent is out: it reaches them with everything that was said and with the interest recorded against the property asked about.

Does digaliving book the viewing in Witei?

Yes, digaliving books the viewing straight into Witei, in the assigned agent's free slot, and alerts them with what was discussed. The viewing is no longer agreed out loud and typed in by hand later: it is written down before hanging up, together with the transcript and summary of the call.

Does digaliving create duplicate contacts in Witei?

No, digaliving checks Witei's contact base for the caller's phone number before creating anything. If it is already there, it updates that contact with the new interest instead of duplicating it, and the agency keeps a single record per person, assigned to the right agent.

And if I leave Witei and switch CRM one day?

digaliving adapts if the agency leaves Witei: the new CRM, Inmovilla for example, is connected and calls from listings keep being answered and turned into viewings as before. Access to Witei is a permission that can be revoked at any time. What changes is where the contacts are kept, not who picks up the phone.

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